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Saturday, August 2, 2008The End Of My TMobile SagaI started the story of my TMobile problems but I never finished..... So there for a while I was making tons of calls to TMobile Customer Care for my recurring problem. I decided to take a break for a while, because it is a big hassle making time each night to deal with them. One day, I found out I was unable to receive calls.... they didn't even roll to voicemail. Just a busy tone. It took 2 days before anyone could tell me something, and 2 more before it was working again. Part of this new problem sent me to a TMobile store 50 miles away to try something that did not fix it. Let's be honest here. I knew what I wanted. Before I was able to receive calls again, I got word that the iPhone I ordered had shipped. I wanted out of TMobile, and I was ready to force the issue. I called a few days after I got my new phone. I tried to talk them into a credit, of any kind, for my poor service with TMobile. I didn't want to pay the ETF ($200) but I wasn't going to fight too hard.... as long as I got something. However, the TMobile reps weren't budging.... they said I would have to pay the ETF. So I said, never mind. I had already researched on Consumerist.com and I knew my next step. I had obtained the email address for TMobile's executive customer relations. I also had a phone number, but I was willing to try email first. I had the email drafted so I sent it. I got a response a week later via a phone call. I wasn't carrying my Sidekick, so she left a voicemail. A very nice lady from the office of the president of TMobile. After playing phone tag for a week or so, she finally caught me answering. It was a very short call, but basically it was to tell me that, due to my location, and the problems that I am going to continue having with the service, she is letting me out of my contract. So that is it! I don't have to pay any ETF! The drama is over. I highly recommend that anyone who needs to cancel a cellular contract, do some research. You may not have to pay an ETF, and it can be as simple as knowing who in your cellular company you need to tell your story too. posted @ 12:18 AM CDT [link] [No Comments ] |
 My name is Lewis and I spend most of my time on the planet Earth. My Website: The Land of Alexander Blog Home Archives Pre-August '05 Archive News and Opinions: Hawaii Tribune-Herald F.I.R.E. Townhall.com Danville Commercial News Drudgereport Boortz.com The Consumerist Other Links: NWS Dopplar RADARs PCQandA Google Fight! ZDNet Greymatter Manual Donate to me below! Nearby Weather |